RETURNS & REFUND POLICY

Last Updated: September 24, 2026

RETURNS

We offer a 90-day return policy, which means you have 90 days after receiving your item to request a return, subject to the conditions below.

To be eligible for a return under our 90-day commercial return policy, your item must be in the same condition in which you received it, unused and unworn, with all original tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at servicioclienteonline@outlook.com.

Please do not send your purchase back without contacting us first. Returns sent without prior authorization may not be accepted.

If your return is approved, we will provide you with instructions on where and how to send your package. Unless otherwise required by applicable law, return shipping costs are the responsibility of the customer.

Please note that if you are returning an item from outside Spain, international shipping times may vary and the return may take longer to reach us.

You can contact us at any time at servicioclienteonline@outlook.com if you have any questions about returns.

DAMAGE, DEFECTS OR INCORRECT ITEMS

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item.

If your product is defective or does not conform to the contract, you may have additional statutory rights under applicable consumer protection laws. These statutory rights are not affected or limited by this return policy.

For consumers in the European Union, statutory consumer rights regarding non-conforming or defective goods apply in accordance with applicable law.

EXCEPTIONS

Certain types of products may be excluded from the right of withdrawal where permitted by applicable law, including:

• Perishable goods or goods that deteriorate or expire rapidly.

• Goods made to the customer's specifications or clearly personalized goods.

• Sealed goods that are not suitable for return for health protection or hygiene reasons if they have been unsealed after delivery.

• Other products or services that are legally exempt from the right of withdrawal.

If you are unsure whether your particular item is eligible for return, please contact us at servicioclienteonline@outlook.com before sending it back.

SALE ITEMS AND GIFT CARDS

Unless otherwise required by applicable law, our voluntary 90-day commercial return policy does not apply to gift cards or items specifically identified at the time of purchase as non-returnable.

Nothing in this policy affects your statutory consumer rights.

EXCHANGES

If you would like a different item, the quickest option is generally to return the original item and, once the return has been accepted, place a separate order for the replacement item.

EU RIGHT OF WITHDRAWAL

If you are a consumer in the European Union, you generally have the legal right to withdraw from an online purchase within 14 days from the day you receive the goods, without having to provide a reason.

This statutory 14-day withdrawal period applies independently of our voluntary 90-day commercial return policy.

To exercise your right of withdrawal, you must clearly inform us of your decision to withdraw from the contract before the applicable 14-day period expires. You may contact us at:

servicioclienteonline@outlook.com

Unless an exception under applicable law applies, you may then return the goods in accordance with the applicable withdrawal requirements.

During the statutory withdrawal period, you may be responsible for the direct cost of returning the goods if you were informed of this before completing your purchase.

You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, to the extent permitted by applicable law.

The right of withdrawal does not apply to certain products and circumstances established by law, including certain personalized goods, perishable goods and sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

For withdrawals made under the statutory EU right of withdrawal, refunds will be processed in accordance with applicable law. We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first, where permitted by law.

For returns made under our voluntary 90-day commercial return policy, refunds will be processed after the returned item has been received and inspected.

Please note that your bank or credit card company may require additional time to process and post the refund to your account.

If you have any questions regarding your refund, please contact us at:

servicioclienteonline@outlook.com

STATUTORY CONSUMER RIGHTS

Nothing in this policy is intended to exclude, restrict or limit any mandatory rights you may have under applicable consumer protection law.

Where applicable, statutory rights concerning withdrawal, defective or non-conforming goods, refunds, guarantees and other consumer protections remain fully applicable.